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Where are you located?
Wisconsin Rapids, Wisconsin USA
What is your telephone number?
877-476-5277 in the United States
715-423-0201 if calling from outside the United states
I saw the same frames but they cost much more at the local optical shop, are these seconds?
Our frames are factory fresh from major US manufacturers or distributors of frames. They are not seconds or knock-offs.
What do the numbers on the frames mean?
Frames are identified by manufacturer/designer, model number or name, size, and color information. Size information contains
the horizontal measurement of each lens in millimeters (i.e. 50) and the distance between the lenses (bridge size) i.e. 20.
Frame size may also contain the temple length in millimeters such as 140. Therefore a frame size would be written 50/20 or
50-20 or 50/20-140. Color may be noted as a description such as antique gold, other manufacturers use a color number. Manufacturer,
model or name, color, and temple length information are by custom found on the temple of the frame. Eye and bridge size are found on
the bridge of the frame.
Can you put lenses in my old frame?
Without first seeing the frame and knowing its condition,
we can't answer that. For the service of replacement eyeglass
lenses we recommend prescription-lenses.com
I was told my frame was discontinued by the manufacturer, can you get me this frame?
No, once a frame is discontinued it is no longer distributed.
What are the best lenses?
This depends on your prescription. In general, we want lenses to be thin and lightweight to make them physically comfortable and
cosmetically appealing.
What is single vision?
A lens that has one focal power, usually a correction for nearsightedness, farsightedness, and/or astigmatism.
What is bifocal?
In addition to a correction for nearsightedness, farsightedness, and/or astigmatism, a bifocal contains an addition for near vision.
There are two focal powers.
What is progressive lens?
A progressive lens make a progressive change from distance vision to near vision providing an infinite range of powers in between.
An additional advantage of progressive lenses is the lack of a bifocal line.
What is aspheric?
An aspheric lens uses a parabolic curvature versus a spherical curvature. It has two benefits, one is that it reduces the
thickness of a lens making it lighter and more cosmetically appealing, secondly it reduces magnification (or minification)
making the wearer's eyes appear more realistic in size.
What is high index?
The index of refraction refers to the ability of a material to bend light. The higher the index the more ability to bend light.
High index lenses are thinner and lighter than their standard counterparts making them more cosmetically appealing and more
comfortable to wear since they are lighter.
What do the numbers on my eyeglass prescription mean?
An eyeglass prescription contains information showing the lens power required to correct vision problems. It consists of sphere
power, cylinder power, cylinder axis, bifocal addition, and prism power. Your prescription may or may not contain all of these
numbers, for example if you do not have a bifocal you would not have a bifocal addition in your prescription. Most prescriptions
do not contain prism power. A PD (pupillary distance) measurement is also needed to produce your glasses.
Is ordering on the internet safe?
We use a secure shopping cart system for ordering over the internet with a SSL certificate provided by VeriSign.
It is both front-end and back-end protected.
Can I get my glasses sooner? Do you have my frame in stock?
We Deliver Eyeglasses Right to Your Door
Our goal is to get your product to you as quickly and affordably as possible
Shipping Times from Theyedoctor.com
Stocking of Product
Theyedoctor.com customers love the huge selection of eyewear offered at Theyedoctor.com. With tens of thousands of eyewear choices available to you on our website, stocking every model, size, and color becomes impractical and would increase costs for you. Instead, we keep prices down by ordering from our extensive network of manufacturers and distributers as your order is received. We receive most products within 2-3 business days from our suppliers. Some eyeglasses or sunglasses may take a few extra days to receive. We will notify you if we expect your order to take longer than our normal estimated delivery times or if your item will be delayed.
All orders shipped from Theyedoctor.com are inspected before they are delivered to you. The shipping times estimated below reflect how long it may take to receive product after it has been determined there are no visible defects. The times estimated below do not reflect any backorder delays from the manufacturer, or delays due to lenses or frames that do not pass inspection. If there are delays for any reason, you will be contacted by one of our online opticians and informed of your order status.
Sunglasses and Frames without Prescription Lenses
If you purchase a pair of sunglasses or frames without lenses they may be drop-shipped to you directly from the manufacturer or supplier if possible. If not drop shipped, the supplier will send them to Theyedoctor.com in about 1-5 business days from time of order, times vary from each supplier. We then ship to you via your preferred shipping choice.
Please allow and extra 2-3 business days for delivery of your eyewear if they are custom made into your prescription. Delivery times may be extended by any lens options, prescriptions of a complex nature, special drill mountings, special requests, etc. We provide you the highest quality eyeglasses and provide you the finest lenses and products for yourr your prescription glasses, we strive for accuracy and quality over speed. Any multifocal lens or non-standard prescription lens that is receiving anti-reflection coating must be custom applied and goes through a 5-7 day process to receive that coating. The appearance and visual improvement are well worth the extended delivery time.
We gladly ship to international customers and to APO/FPO addresses.
For International Shipments:Orders will be sent with duties and taxes to be paid by the recipient. Duties will be assessed by the importing country based on current laws governing imports.
We appreciate your business!
Please see our guarantee page
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